WHO WE ARE: Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve. BENFITS INCLUDED:
- Monday - Friday Scheduling
- Paid Holidays
- PTO
- Comprehensive Medical, Dental, and Vision Coverage
- 403(b) Retirement with Employer Match
POSITION PURPOSE: The Behavioral Health Assistant will aid Behavioral Health Services and its patients and will maintain a professional clinic environment. ESSENTIAL FUNCTIONS:
- Must maintain a professional appearance when greeting our patients in a friendly and professional manner.
- Utilize organizational skills to maintain files, scheduling appointments, and keep accurate records of incoming calls, mail, packages, and faxes.
- To utilize and maintain training, maintain competency in compliance with operating procedures as they relate to standing office procedures.
- Answer multi-line telephone system and direct all incoming phone calls to the appropriate staff. Take complete and accurate messages.
- Provide professional customer service by greeting patients in a polite, prompt, helpful manner and provide necessary instruction and direction.
- Obtain and enter new patient demographics; update insurance and patient information with each visit to maintain accuracy for billing.
- Provide patients with informed consents and behavioral health screeners, and review information with patients to ensure understanding.
- Schedule future patient appointments utilizing EMR. Books, coordinate and reschedule appointments as needed, as well as making reminder calls.
- Maintain filing and ensure security of medical records, performing specialized function and special projects as directed.
- Processes referrals daily to ensure access remains open for BH patients.
- Perform clerical and support duties as assigned by the BH Office Supervisor and the VP for Behavioral Health Services.
- Collect all co-pays and balances as required by office policies. Understand and apply payments to balances.
- Distribute incoming mail, utilizing established timelines and accuracy.
- Follow opening and closing procedures according to office guidelines.
- Maintain clean and orderly waiting area including reading materials.
- Maintain a working knowledge of various available programs offered by Aviva Health.
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
- Organize services, seminars, and travel arrangements.
- Assist with written materials as they pertain to Behavioral Health Services.
- Assist in patient tracking procedures.
- Follow all Aviva Health policies and procedures.
QUALIFICATIONS:
- Minimum of High school diploma/ GED.
- Valid Oregon State driver license and insurable driving record.
- Minimum of two years relevant working experience required in health care, preferably in the behavioral health field.
- Working knowledge of office procedures, office equipment, word processing/computer experience and knowledge of rules and regulations.
- Must demonstrate proven effective interpersonal communication skills.
- Demonstrate the ability to work effectively with staff, local agencies, and individuals from different cultural and ethnic backgrounds in a friendly and professional manner.
- Efficient with Microsoft Outlook, Excel, Power Point, and Work Programs.
- Proficiency with a multi-line phone system, standard office equipment including computer related hardware and software.
Aviva Health is an Equal Opportunity Employer We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. Aviva Health is a Drug-Free Workplace To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.