Overview History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center. POSITION PURPOSE Assists with the planning, directing and control of restaurant service and operations resulting in a superior dining experience for all patrons of the resort utilizing the Food & Beverage venues of their internship. ESSENTIAL DUTIES & RESPONSIBILITIES To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Ensure that meals are being served in a professional and timely manner
- Ensure availability of manpower, supplies, and equipment to ensure positive guest experience.
- Shadow the Food & Beverage management team with hiring, scheduling, and supervision.
- Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.
- Must be familiar with commonly accepted standards of etiquette and decorum relating to service.
- Meets and greets customers in the outlets.
- Maintains clean and organized storage areas
- Complies with resort policies, procedures, and standards of operation.
- Assist in the completion of reports on production and necessary requisitions.
- Assist in regulation of distribution of necessary supplies.
- Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
- Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
- Assist other departments as business volumes and staff levels demand.
- Resolve food quality concerns immediately.
- Make chef/manager aware of guest's comments and complaints.
- Perform other duties as assigned.
QUALIFICATIONSKNOWLEDGE Working knowledge is attained through education and work experience prior to current position. SKILLS AND ABILITIES
- Must have a positive, self-motivated and professional attitude.
- Pleasant nature and ability to multitask.
- Excellent communication skills, both written and oral.
- Ability to work flexible shifts
SUPERVISION Position functions with supervision EDUCATION/ EXPERIENCE
- Must be 18 years of age or older.
- Must be entering your Sophomore, Junior or Senior year. Majoring/Minoring in the Hospitality & Tourism, Food and Beverage, Travel & Tourism or related field
- Seniors planning to graduate in May of 2020 will be considered. REQUIREMENTS
- Must be able to work a flexible schedule based on operational needs, including weekends and holidays.
LICENSES/CERTIFICATIONSPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
- Ability to work both indoors and outdoors based on business demands; in temperatures ranging from extreme cold to extreme heat.
- Walking and standing are required for the majority of the workday and possibly for 8 hours or more. Length of time of these tasks may vary from day to day and task to task.
UNIFORM REQUIREMENT Employees are responsible for maintaining a clean/crisp looking uniform. Non-Slip Shoes. At this time, Keswick will not sponsor a new applicant for employment authorization for this position. Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.