Job Location : New York,NY, USA
Director of Infrastructure Operations
About the Company
Join a prestigious financial services company that is dedicated to excellence.
Industry Financial Services
Type Privately Held
About the Role
We are on the lookout for a dynamic Director of Infrastructure Operations to play a critical role in managing Major Incident and Change Management processes. This leadership position requires a candidate with over 10 years of experience in infrastructure operations, particularly within top-tier financial institutions or large enterprises. You will be a pivotal figure in ensuring swift resolutions to critical infrastructure issues, especially during high-severity incidents where your role as Incident Commander will be crucial.
Your deep technical expertise in infrastructure components—ranging from networks and servers to cloud solutions and databases—is essential. Familiarity with leading IT Service Management (ITSM) platforms like ServiceNow is also required. As the Director, you will lead the Change Advisory Board, develop operational playbooks, and promote a culture of accountability and continuous improvement.
We seek individuals who thrive in high-pressure, fast-paced environments and are skilled at coordinating and contributing to root cause analysis and implementing corrective actions. Relevant experience with globally distributed teams in a 24/7 operation will be invaluable for achieving operational excellence at scale. A Bachelor's degree in a related field is required, and an ITIL v4 Foundation certification (or higher) would be a significant advantage. We pride ourselves on being an equal-opportunity employer that values diversity and is committed to fostering inclusive work environments.
Travel Percent Less than 10%
Functions