Salary : $81,816.00 - $103,620.00 Annually Location : 33325 8th Ave S, Federal Way Job Type: Regular Full-Time Job Number: 2500411 Department: Information Technology Opening Date: 08/11/2025 Closing Date: Continuous Basic Function *Note: The first review of applications will be on August 25th* Under the supervision of the Information Technology Director, Manager, or their designee, procure, implement, document, and maintain various duties related to City's surveillance, wireless, fiber and network systems; assist users, and Information Technology (IT) staff in meeting technological needs in the areas of networking, servers, surveillance, security, and communication; coordinate work in conjunction with City departments, officials, IT staff, vendors, and consultants. Incumbent must demonstrate attention to detail, excellent communication, organization, documentation skills, and have the ability to follow direction under broad guidelines, explore and evaluate future technical directions that the City should consider, expand on technical skills quickly, and effectively train others in the use and application of the City's systems. This position will be required to work full time, on-site with occasional night and weekend work. Essential Duties and Responsibilities
- Design, purchase, install, maintain and monitor the City's surveillance, wireless, fiber and network infrastructure aligned with industry best practices and the City's requirements.
- Evaluate and deploy new technologies to enhance system performance, security and scalability.
- Install new software/firmware releases, system upgrades, evaluate and install patches and resolve software and hardware related problems.
- Maintain a strong working relationship with vendors for project implementation, support contracts, renewals, and purchasing.
- Provide technical training and documentation to City staff on surveillance, wireless, fiber and network systems.
- Assist the IT Systems/Network Analyst in the configuration of the City's network infrastructure to ensure timely delivery of information and that data is accessed only by the intended audience.
- Assist with backup/disaster recovery procedures and practices.
- Maintain support contract agreements and license renewals.
- Maintain accurate records of network and system configurations, procedures, and support documentation.
- Respond to ServiceDesk requests via phone, email, or ticketing system; ensuring timely resolution and user satisfaction while meeting service level agreement (SLA).
- Stay current with emerging technologies, industry trends, and best practices in IT, surveillance, wireless, fiber and networking technologies.
- Maintain current understanding of department functions and programs.
- Participate in scheduled monthly weekend server maintenance.
- Tag, track and maintain assets using an asset management system.
- Maintain regular, reliable and punctual attendance to support operational continuity.
- Perform related duties as assigned.
Education and Experience Any combination of education and experience equivalent to Associates degree Computer Science, Information Technology, Business Computer Programming, Software Engineering or related field; and a minimum of two (2) years of increasingly responsible experience with customer support, network systems management, and general information technology services. Experience in working within a municipality or governmental type agency preferred. Successful completion of the ITIL Foundation certification within one (1) year from date of hire or demonstrate proof of completion upon hire. Prior to employment candidate must successfully pass a thorough employment reference and background investigation and FBI record check conducted by the City of Federal Way Police Department. Knowledge and AbilitiesKnowledge of:
- Avigilon surveillance cameras, video management software, servers and related infrastructure.
- Network architecture: OSI model, TCP/IP, DNS, DHCP, VLANs, VPNs, ACLs, and Radius.
- Modern wireless technologies including: 802.11x & WPA2/3-AES standards for deployment and optimization.
- Optic fiber infrastructure, including both Outside Plant (OSP) and Inside Plant (ISP) systems.
- Layer 2/3 switch and router configurations using Cisco, HP, and Ubiquiti.
- Principles and best practices for network design and security management.
- Enterprise network (802.11x) management and security optimization.
- Configuration, management and troubleshooting of VoIP systems.
- Cybersecurity principles, threat mitigation strategies, and tools such as firewalls, IDS/IPS and end point protection.
- Microsoft 365, and enterprise server environment including Active Directory and Azure AD.
- Endpoint management, virtualization, and cloud integrated infrastructure.
- Capabilities and operations of computers and peripheral equipment including, but not limited to, PCs, laptops, printers, software, and desktop/server operating systems.
- Current literature, trends, developments, and technical aspects in networking, server and security development.
- Industry standard documentation and record-keeping techniques.
- Interpersonal skills using patience, tact, and courtesy.
- ITIL (Information Technology Infrastructure Library) curriculum.
- Excellent customer services skills
Ability to:
- Deploy, maintain, and troubleshoot IP-based video surveillance systems.
- Design, deploy, and troubleshoot enterprise wireless and wired networks.
- Evaluate user needs, system requirements, to determine cost-effective options.
- Provide technical expertise and assistance to IT and other departments.
- Learn computer software packages and adapt for specific user application quickly and effectively.
- Implement complex networks and systems; maintain existing software programs and computer systems.
- Troubleshoot hardware and software with limited resources.
- Train staff on various networks, wireless, and security systems.
- Develop and maintain clear and concise documentation.
- Assist in planning for future growth and expenditures for City systems.
- Analyze situations quickly, accurately and plan an effective course of action.
- Communicate effectively both verbally and in writing.
- Follow established procedures and policies.
- Work independently or within a team environment and communicate well with project sponsors, department staff, and others.
- Complete work with many interruptions.
- Establish and maintain cooperative and effective working relationships with others.
- Handle multiple assignments and deadlines and changing priorities.
- Get certified through Altec after hiring to operate a bucket truck.
- Work outside in all weather conditions and be able to withstand heights of 25'-50' or more.
- Work flexible hours including evenings and weekends.
- Physical ability to perform essential responsibilities and duties of the job.
Environmental Conditions/Physical Effort: Work is performed primarily in an office environment with frequent interruptions. Must be able to work outside in all weather conditions and be able to withstand height of 25'-50' or more. Be able to pass certification and operate City's bucket truck. Employee may be exposed to noise from basic office equipment, server room, tool/machinery, and vehicle operation. Employee may be required to bend, stoop, kneel or crouch and be exposed to telephone and data wiring while hooking up and disconnecting equipment. Often must climb and work from ladders and hydraulic lifts such as boom lifts and bucket trucks. Perform sedentary to medium work exerting 10 to 50 pounds of force occasionally, and/or up to 10 pounds of force constantly to move objects. The City of Federal Way offers a complete benefits package to regular status full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Regular status part-time employees, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.