Salary : $54,156.00 - $80,724.00 Annually Location : Kenosha, WI Job Type: Regular - Full Time Job Number: 202504661 Department: City Administration Opening Date: 08/22/2025 Closing Date: 9/14/2025 11:59 PM Central General Overview of Position The City of Kenosha's Information Technology Department is a dynamic and collaborative team, serving as both an innovation partner and technical support resource for all City departments. The department functions as a strategic resource and change agent, driving the adoption of new technologies and the improvement of process efficiencies. This position provides first-line support and technical assistance to computer users by answering questions or resolving computer problems in person, by telephone, or by email. Work involves the analysis and resolution of reported problems, creating user training guides, and coordinating user training. This position works under the general direction of the City's Director of Information Technology. Example of Duties & Responsibilities This position is responsible for a department with a wide range of directives and activities. Therefore, the essential duties and responsibilities reflect the priorities of this position in the specific areas of administration, leadership, management, and communication as follows:
- Ensures systems and networks are functional through observation, monitoring, and specific routines.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Ensures customer needs are met and documented properly.
- Answers help desk inquiries via telephones and email regarding computer software or hardware operations.
- Installs, modifies, and repairs computer hardware and software.
- Installs computer peripherals for users.
- Refers major hardware or software problems or defective products to vendors or technicians for service.
- Assists in the addition and removal of staff access to the enterprise.
- Assists in various system operations and troubleshooting related to the City's technical infrastructure.
- Develops training materials and procedures and trains users in the proper use of hardware or software.
(NOTE: The duties listed above are intended as illustrations of the various types of work performed by persons in positions covered by this classification specification. This list is not all-inclusive. The omission of a particular job duty does not mean that the duty is not one of the essential functions of the position. Management reserves the right to assign employees in this classification to duties not listed above if the duties are fairly within the scope of responsibilities applicable to the level of work performed by employees in positions covered by this classification specification.) Requirements Education, Training and Experience Requirements:
- Valid driver's license with a good driving record and personal vehicle for use on the job.
- Associate's degree in Computer Support Specialist/Network Support Specialist or related field and one to two years experience in troubleshooting/analyzing computer problems; or, any equivalent combination of education, experience and training which provides the following knowledge, skill, and ability requirements.
Knowledge, Skill and Ability Requirements:
- Knowledge of computer hardware, software, electronic and wireless equipment, including applications and programming.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.
- Working knowledge of the following technology, software and platforms are preferred:
- Open Source software: Firefox, Office, vi editor.
- Linux server applications and desktop environments.
- Google Workspace.
- Microsoft Desktop and Server Support.
- Common email, and messaging operations.
- Strong networking fundamentals.
- Understands the process of monitoring network performance; troubleshooting Ethernet network problems and outages; collaborating with network architects on network optimization, and interact with users to assist with their Ethernet network issues is preferred.
- Understands the process and functionality of virtualization.
- Ability to communicate with all levels of users
- Ability to understand the points being made and ask questions as appropriate.
- Ability to communicate with others to convey information effectively.
- Ability to use logic and reasoning to review information, identify problems, develop and evaluate options, and implement solutions.
- Ability to communicate effectively both verbally and in writing as appropriate for the needs of the audience.
- Ability to manage time effectively.
- Ability to develop specific goals and plans to prioritize, organize, and accomplish work within established department procedures.
- Ability to accept criticism and deal calmly and effectively.
Physical Requirements:
- Task requires the pulling, pushing, lifting, or carrying of 10 to 20 lbs. of weight on a regular basis, and up to 100 lbs. of weight on occasion.
- Task requires speaking, hearing, and listening.
- Task requires the ability to use a telephone and cell phone, personal computer, laptop or tablet, fax machine, projector, television, calculator, and printer.
- Task requires frequent walking, using hands to handle, or feel including repetitive motions, and using small hand tools such as screwdrivers, pliers, etc.
- Task requires sitting, standing, reaching, bending, stooping, crawling, climbing and/or twisting.
- Tasks involve sitting and/or standing for long periods of time.
Environmental Requirements: Tasks are regularly performed where exposure to dust, dirt, heat, cold, noise, fumes, odors, vibrations, wetness, humidity, and temperature changes is probable, often in confined spaces where there may be a risk of electrical shock. Sensory Requirements: Tasks require color perception and discrimination, including close vision and the ability to adjust focus. Method of Selection Applicant's education, training, and experience will be analyzed. Written, oral, proficiency and/or other exams may be given to determine if the applicant has the necessary knowledge, skills, and abilities. An appointment will be made in accordance with City policy and the Civil Service Ordinance Rules and Regulations. Applicants will be required to pass a motor vehicle record review and criminal background check. Why the City of Kenosha? We offer a full benefit package, annual pay increases, generous paid time off and employee and community engagement opportunities for general full-time employees! The City of Kenosha is taking on many exciting projects in the areas of large scale developments and technological advancements to keep Kenosha the vibrant and growing community we loveJoin us! Most positions are included in a 17 step compensation plan. Most employees receive annual salary increases of 2.5% based on the current compensation plan. Additional across-the-board pay increases may occur annually. We offer health, dental, vision, a pension & more! We offer a high deductible health plan (HDHP) as of the first of the month following 30 days of employment. Employees who complete an annual health risk assessment enjoy access to the City's health & wellness clinic (family members too!) and premium-free health coverage. Employees and their families may utilize the City's onsite Health and Wellness Clinic & 24/7 Virtual Primary Care. There is no co-pay nor cost to employees and their families to access Virtual Primary Care. The onsite clinic may be accessed for a $0-$25 co-pay based on type of visit. Dental insurance is effective after the first of the month following 30 days of employment. There is no premium for this coverage. We participate in the This is a pension plan. We match the employee contribution amount monthly for general employees. The current contribution rate for general and teacher employees can be found Term group life insurance coverage is provided to employees who participate in the WRS through the The premium for Basic Plan coverage is paid by the City for active employees. Employees may elect to defer part of their income into a 457(b) retirement plan through , or the Employees enjoy numerous types of paid time off. Employees earn up to 12 days of sick leave per year. Sick leave can be carried over year after year & never expires during employment. Paid Vacation - available for use on January 1 each year! (pro-rated your first year of employment) Years of Service Days/Hours per Year Less than 1 year 12 days (96 hours) After 1-5 years 15 days (120 hours) After 6-10 years 17 days (136 hours) After 11-15 years 19 days (152 hours) After 16-20 years 21 days (160 hours) After 20 years 25 days (200 hours) Employees may carry over eighty (80) hours of unused vacation leave into the next calendar year. We observe 12 paid holidays & additional paid floating holidays! New Year's Day Independence Day (July 4th) Christmas Eve Day Martin Luther King, Jr. Day Labor Day Christmas Day Friday before Easter Thanksgiving Day New Year's Eve Day Memorial Day Day after Thanksgiving Juneteenth Employees receive at least two (2) paid floating holidays per year. Holiday observance schedule may vary by department. Additional benefit offerings include tuition reimbursement, professional development & training opportunities, health savings account (HSA), vision insurance, supplemental critical illness/hospitalization coverage, and more! *Benefit offerings are based on eligibility, reviewed annually and are subject to change. 01 The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
- Yes and I understand and agree
- No I disagree
02 A person is not qualified for initial employment ONLY if the person would be immediately supervised by a relative. For purposes of this rule, Relative includes any member of your immediate household or any person whose relationship by blood or marriage is as close as or closer than first cousin, grandparent or grandchild, including step relationships. Based upon this definition of relative , do you have any relatives employed or serving in the capacity as an elected official with the City?
03 If you answered yes to the question above, please list the name(s) and relationship(s) of your City-employed relative(s). Indicate 'N/A' if not applicable. 04 Do you possess a valid driver's license with a good driving record?
05 Are you able to use your personal vehicle for use on the job or do you have access to a personal vehicle that can be used on the job?
06 Please indicate the highest level of education you have achieved.
- Some High School
- High School Diploma/GED/HSED
- Some College
- Associate Degree
- Bachelor Degree
- Masters Degree
- Doctorate (PHD)
- None of the Above
07 How many years of professional (on the job) experience do you have troubleshooting and analyzing computer problems for users in an IT help desk. Be sure to list your experience in the Work History section of the application.
- I do not have this experience
- Less than 1 year
- 1 year or more, but less than 3 years
- 3 years or more, but less than 5 years
- 5 years or more
08 Please provide the amount of professional (on the job) experience you have training users on the operation of computer hardware and/or software.
- I do not have this experience
- Less than 1 year
- 1 year or more, but less than 3 years
- 3 years or more, but less than 5 years
- 5 years or more
09 Do you have working experience with any of the following technologies, software and platforms (select all that apply)?
- Open Source software (i.e FireFox, LibreOffice, Putty, GIMP, vi editor)
- Linux server applications or workstation operating systems
- Microsoft Desktop and Server Support
- Microsoft Active Directory
- Common email, calendar, and messaging operations
- Website maintenance
- Google Workspace
- None of the above
10 How many years of experience do you have with each of the technologies, software, and platforms listed above in question 9? 11 How many years of professional (on the job) customer service experience do you have including customer needs assessment, communicating with customers, meeting quality standards for services and evaluating customer satisfaction?
- I do not have this experience
- Less than 1 year
- 1 year or more, but less than 3 years
- 3 years or more, but less than 5 years
- 5 years or more
Required Question