Intake Registration Supervisor I
: Job Details :

DescriptionSUMMARY: Under direction of the Department Director or Designee, this position is responsible for supervising staff to ensure that the registration of cases are fulfilled through timely and accurate processing. ESSENTIAL FUNCTIONS: • Supervise and Develop Staff: Manages reporting staff by identifying and assigning work, documenting work performance metrics and communicating work performance expectations, establishing professional development plans, providing training, implementing corrective actions plans, approving time, assuring appropriate staffing coverage, conducting periodic performance reviews, acknowledging accomplishments, providing assistance, and issuing discipline. • Monitor Operations: Monitors the work of the unit to insure timely completion of the work assignments. • Data Management & Reporting: Collects and reports statistics regarding incoming work, backlogs and activities completed in the unit. Assists the Quality Assurance Manager in database maintenance, external user support and integrity of data collection. • Stakeholder Relations: Facilitates positive relationships and communication between Family Assessment Services and the Court room staff, DHHS, Prosecutor's Office, Clerk's Office, Wayne County Juvenile Youth Services, and other agencies by providing training on referral procedures, maintaining informal contacts, responding to inquiries and requests for information, and performing other liaison activities as appropriate. • Document Management: Conducts searches and retrieves files, records, reports and other documents from the filing system. Prepares documents and files for storage or destruction. • Process Improvement: Participates in and leads workgroups to facilitate recommendations and implementation of process improvement. • Lifts full mail bins, boxes and files and picks up or delivers to various court locations. • Policy Implementation: Recommends changes in policies and procedures for approval by the director, prepares and transmits instructions and directives regarding changes and clarification of policy. • Correspondence: Answers general correspondence responding to complaints and questions. • Performs related duties as assigned. QUALIFICATIONS, LICENSES AND CERTIFICATIONS: • High school graduation or its equivalent. • Two (2) years of college credit from an accredited college or university. • Two (2) years of paid experience as a supervisor or lead worker may be substituted for two (2) years of college credit. • Three (3) years of paid clerical experience. • Experience using MS Office Suite and relevant software and systems. • If an employee drives on behalf of the Court, the employee must possess and maintain a valid Michigan driver's license, no fault insurance and access to a vehicle to use in the performance of assigned duties. KNOWLEDGE, SKILLS AND ABILITIES: • Strong ability to apply rules, reason, and solve problems effectively. • Excellent communication skills, both written and verbal, with the ability to explain complex procedures clearly and professionally. • Proven ability to manage time, meet deadlines, and work effectively in high-stress situations. • Exceptional interpersonal skills, with the ability to build and maintain positive relationships with diverse individuals and external contacts. • Ability to operate office equipment. • Ability to understand and carry out instructions and to request clarification when needed. • Working knowledge of Court processes and procedure. • Proven ability to exercise sound judgment and maintain confidentiality. • Ability to work with a diverse population. • Employees in this title are expected to maintain a professional appearance and demeanor. PHYSICAL REQUIREMENTS: • Must be able to remain in a stationary position for long periods of time to perform job functions. • Must be able to lift 25 lbs. Additional Requirements: • Successful completion of criminal and IV-D background check, fingerprinting and rechecks. • Applicants must be legally authorized to work in the U.S. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position. Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified. NOTES: 07/15/2025 New Title Created RequirementsELIGIBILITY: This examination is open to anyone who meets the minimum qualifications. SELECTION: Applications will be screened for compliance with eligibility requirements and minimum qualifications. Selection will be based on appropriate job-related criteria. Applicants who achieve a passing score on each portion of the screening process shall be placed on the eligibility list. NOTE: Information provided on application forms and subsequent verification thereof may be used to determine applicant's qualifications for this position. Incomplete or illegible applications will not be considered. Faxed or emailed applications are not acceptable. SCREENING EXAMINATION COMPONENTS AND WEIGHTS (Total 100% MAX-70% MIN) Evaluation of Training, Experience & Personal Qualifications Pass/Fail Interview 100% APPLICATION PROCEDURE& DEADLINE: APPLICATIONS FOR THIS POSITION WILL ONLY BE ACCEPTED IN ELECTRONIC FORM THROUGH THE COURT'S WEBSITE: www.3rdcc.org. The direct link to this site: A valid email address is required to apply. Applicant will receive a confirmation after successful submission of the electronic application. An official copy of all transcripts/diplomas must be available at time of interview. Resumes may be included with the application form, but may not be substituted for it. Applicants with disabilities may be entitled, under applicable State and Federal law, to reasonable accommodations to facilitate participation in the examination process. If you will require special accommodations because of a disability, please call (313) ###-####. POSTING: This notice must be posted on all bulletin boards until the filing date has expired. ** AN EQUAL OPPORTUNITY EMPLOYER ** The Diversity and Inclusion Mission Statement: We appreciate our common connection and respect our diverse and unique human experiences. We move forward as an inclusive organization as we provide accessible and equal justice. The Diversity and Inclusion Vision: Diversity is inclusive. It encompasses, among other things, race, ethnicity, gender, sexual orientation, gender identity and expression, religion, nationality, language, age, disability, marital status, parental status, military status, geographic origin and socioeconomic background. Diversity creates greater trust and confidence in the court system and its administration of justice. It enables us to better provide exemplary public service and programs. The different perspectives, experiences, backgrounds, talents and interests of judges and employees in our four divisions allow us to be a national leader in Court performance. Equal Employment Opportunity Policy The Court is an equal opportunity employer and does not discriminate against otherwise qualified individuals on the basis of age, gender, race, religion, color, national origin, handicap/disability, marital status, sexual orientation, gender identity, height, weight or any other legally protected status. The prohibition against employment discrimination may extend to conduct that employees are subjected to from vendors, contractors, customers, or others who enter the workplace. Unlawful discrimination may include, but is not limited to, employment actions related to recruitment, examination, transfer, appointment, training, promotion, or the administration of employee benefits. The Court is committed to complying with all applicable federal, state, and local laws that pertain to employment. In addition to wages, retirement plan, medical, dental, and vision benefits, the Court offers generous vacation time and has an extensive holiday schedule that includes paid end-of-year shut down. Additionally, employees of the Court may be eligible for forgiveness of their student loans under the federal Public Service Loan Forgiveness (PSLF) program. More importantly, if you are service-oriented and have an interest in work that is closely connected to the community, employees of the Third Judicial Circuit of Michigan are rewarded with the satisfaction of participating in the provision of justice in Michigan's largest, most populous county.