About Your Future with TopBuild Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a Great Place to Work of value to you? Look no further! At TopBuild, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description Operations Administrative Support Come join our growing Operations team! We are looking for an Operations Administrative Support Specialist with a focus on contract and customer account set up, warranty claims management, customer service and insurance renewals. This role is perfect for someone who enjoys working in a dynamic, customer-focused environment and thrives on attention to detail and process management. If you're looking to be a part of a collaborative, growing company -
APPLY NOW! Daily Tasks and Functions: - Set up and maintain customer accounts, ensuring accurate entry of contracts, master agreements, and supporting documentation.
- Coordinate insurance renewals for customer accounts, ensuring up to date and compliant coverage documentation.
- Handle warranty/guarantee claim intake, processing and resolution tracking, partnering with internal teams and customers to resolve issues promptly.
- Provide outstanding customer service support to internal & external customers, responding to inquiries, requests and concerns in a timely, professional manner.
- Analyze reports to ensure compliance with testing protocols for Energy Programs
- Work closely with sales manager, regional manager, Field Operations team
- Actively engage in continued process improvements
- Responsible for overall knowledge, maintenance and accuracy of all regional accounts and programs including required testing and associated documents
- Assist accounts receivable, process invoices & payments in a timely and accurate manner
- Assist with scheduling field inspections in multiple states
- Housing starts data entry both manual and automated processes
Qualifications and Skills Needed: - At least 5 years' administrative experience
- Proficient computer skills in Excel, Word, & Outlook
- Critical thinker with analytic expertise
- Excellent customer service skills
- Construction experience is preferred but will train
- High school diploma or GED
We Offer These Benefits: - Competitive Pay & Benefit Package
- Medical, Dental, Vision, 401K, Life, Disability
- Flexible spending account (FSA)
What we value: Safety & People First and Always; Integrity & Accountability in everything we do! TopBuild Corp. is an equal opportunity employer. EOE Protected Veterans/Disability. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. TopBuild has a family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.