Clinical Support Tech 2,CoreLab
: Job Details :

Job Opportunity at University of Rochester

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location: 211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening: Regular

Time Type: Part time

Scheduled Weekly Hours: 20

Department: Specimen Recvng-Clin Labs SMH

Work Shift: UR - Rotating (United States of America)

Range: UR URC 205 H

Compensation Range: $19.62 - $26.49

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the jobs compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities: Serves as a lead technician in performing, coordinating, and trouble-shooting more advanced duties in the laboratory. Exercises advanced knowledge, judgment and problem-solving skills. Is able to perform essential functions of a Laboratory Clinical Support Tech II and meets the criteria for completing training in advanced assignments and/or successfully completes training for Lab Clinical Support III level assignments as designated by section. Serves as a primary resource to physicians, nurses, and other laboratory personnel regarding specimen handling and processing.

Job Responsibilities:

• Uses advanced knowledge of specimen requirements and stability. Follows appropriate transport/shipping protocols to prepare specimens for transport to the designated laboratory for testing.
• Interprets physician's requests and uses the appropriate protocol for handling unique patient registrations and LIS log-ins. Uses advanced knowledge of the laboratory information system to perform functions such as; billing credits, test cancelations, result entries, report printing and printing of task and specimen tracking lists.
• Receives incoming telephone calls and triages calls to appropriate laboratory as necessary. Manages requests for faxed results and provides specimen requirements and stability information. Provides results to physician offices and health centers as necessary.
• Provides problem resolution for sample handling; missing information, split samples, sample retrievals, misdirected samples, and requests for additional samples. Independently follows up on all problems and discrepancies as needed with the Patient Accounts Office, Patient Registration, Medical Records and the laboratory Billing Office.
• Trains new and current staff on new procedures. Conducts remedial training as necessary.
• Participates in quality monitors and initiatives. Performs internal quality checks to facilitate smooth and accurate operations.
• Promotes a positive employee engagement environment. Proactively participates in regular feedback, communicating concerns, and supporting the implementation of improvement initiatives.

Qualifications:

• High School diploma and 1 year of related experience required
• 2 years of college education leading to an Associate degree preferred
• Or equivalent combination of education and experience
• Familiarity with medical terminology preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the Universitys Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.