Patient Access Representative
: Job Details :

Patient Access Representative I

Alton Memorial Hospital is looking to hire a Patient Access Representative I PRN Only.

Schedule: PRN Only

Shifts: Varied

Must pick up at least 32 hours per month

This PRN role will float to multiple departments

Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions.

With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations.

Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit, including $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.

In addition, BJC provides community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and health programs, and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and must represent BJC with the highest standard of customer service and compassion. This role facilitates all components of the patient's entrance into any BJC facility and requires emotional intelligence, professionalism, and the ability to make a personal connection.

This position significantly impacts reimbursements and denial prevention through accurate collection of demographics, insurance information, benefit verification, and point-of-service collection. Selecting the correct patient from the Master Patient Index (MPI) is critical to patient safety.

Responsibilities

• Utilize critical thinking to problem-solve a variety of situations, anticipate patient needs, and respond appropriately
• Communicate professionally and positively with patients, families, and co-workers in person, online, or by phone
• Perform hospital registration and scheduling within multiple BJC systems
• Ensure proper patient identification, insurance verification, document scanning, and retrieval
• Validate orders for completeness and accuracy
• Educate patients on preparation instructions and financial responsibilities
• Collect applicable payments
• Understand and enforce compliance with Medicare Secondary Payer (MSP), HIPAA, Patient Bill of Rights, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements
• Ensure each patient completes HIPAA acknowledgment

Safety-Sensitive Position BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: No experience required

Preferred Requirements

• Education: Associate's Degree
• Experience: 2 years
• Licenses & Certifications: CHAA

Benefits and Legal Statement

BJC Total Rewards At BJC, we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social, and financial well-being.

Benefits Include:

• Comprehensive medical, dental, vision, life insurance, and legal services (available first day of the month after hire date)
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance

To learn more, visit: www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs

The above information is designed to indicate the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Equal Opportunity Employer