Program Assistant I
: Job Details :

Responsibilities

Assist in the daily activities/functions of the program registration, enrollment, and benefits status process in order to respond to member calls, emails or in-person inquiries

Research Program Change Requests by members

Provide members with explanation of program distribution process, co-payment deadlines and reimbursement guidelines

Maintain member files on KIDS

Assist CCF Units with special events

Review, prepare and troubleshoot Program Change Requests, also known as Add/Drop/Transfers (ADTs) received from the members

Collect and review member's applications (in office and in field) to resolve any issues with application submissions, document collection and acceptance and program selections

Troubleshoot mistakes hindering the delay of entering member information into KIDS database

Facilitate and register members offsite during the registration period at determined location

Enter and/or edit member information into the MS XRM Benefits Management System called KIDS.

Confirm eligibility of the members against the KIDS and V3 databases

Verify the required documentation is received

Edit applications and member's information for accuracy

Schedule off-site registration locations with Union organizers and administrators within participating institutions.

Determine the allocation of work and schedules to seasonal staff at off-site locations

Provide in-office coverage in the registration room throughout the day as assigned

Represent the Fund at various employer and Child Care Fund events, i.e. program orientations, advisory committee meetings, delegate or chapter meetings, and other events as assigned

Provide member outreach by tabling at the institutions, preparing flyers and attending delegate meetings

Participate in temp staff orientation and prepare weekly phone logs

Perform additional duties and projects as assigned by management

Qualifications

High School Diploma OR GED required; Associate degree preferred

Minimum of two (2) years' experience in clerical support role in a general office environment required

Proficient skill level in Microsoft Word and Excel required

Bilingual speaking (Spanish, Creole, French, Russian, Cantonese) preferred.

Excellent written and verbal communication skills

Ability to effectively present information in individual and group settings to providers, members, and employees

Available to work flexible hours including some evenings and weekends as required