Village General Manager
: Job Details :

Sugar Bowl Resort is looking for a Front of House Manager of Food and Beverage to manage all front of house Food and Beverage Team Members. The FOH Manager of Food and Beverage must be willing and able to provide unbridled, exceptional customer service in all situations, 100% of the time, to not only the Sugar Bowl Village home owners and general public, but also to all team members. They must also possess exceptional problem solving and troubleshooting skills, the ability to act accordingly in highly stressful situations and when challenges arise.

We just bet $20 million on a vision. Now we need someone extraordinary to bring it to life.

Picture this: You walk into work each morning knowing that what you're building here at Sugar Bowl will ripple through the entire ski industry. That the systems you perfect, the standards you set, and the team you forge will become the blueprint for how mountain dining should be done. This isn't just another F&B management role. This is your chance to rewrite the rulebook.

The challenge that awaits you

We've doubled the size of our kitchen. We've reimagined four distinct dining experiences. We've invested in technology that lets guests order from firepits while watching the mountain come alive. Now we need someone who can take all of this potential and turn it into something that makes people say, I've never experienced anything like this on a mountain. You'll be orchestrating four completely different venues, each with its own personality:

• The Belt Room The heartbeat of our village. High-energy, social, alive. Where locals and guests collide over craft cocktails and plates meant for sharing.
• The Lodge Deck Our crown jewel. QR code ordering, firepits, communal tables, and mountain views that stop conversations mid-sentence. This is where we're proving that innovation and hospitality can dance together beautifully.
• The Dining Room Classic meets contemporary. Lunch that celebrates alpine comfort food, dinner that creates memories. Indoor elegance, outdoor charm, and standards that never waver.
• The Stammtisch Our love letter to homeowners. Walk-in buffet, no checks, pure trust. Where familiarity meets excellence and our closest community feels truly at home.

Why Sugar Bowl?

Sugar Bowl Resort has been p roudly independent for over 80 years and is o ne of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski cult ure, Holl ywood and Walt Disney. This special community helped bring skiing to sunny California since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Here's what success looks like

Your morning starts before the mountain wakes up. You're setting the stage for moments that matter, ensuring every detail is perfect, every team member is ready, every system is humming. You're watching the flow, catching the opportunities, solving the problems before they become problems.

By midday, you're moving through your venues like a conductor, ensuring The Belt Room's energy is infectious, The Lodge Deck's innovation is seamless, The Dining Room's service is flawless, and The Stammtisch feels like home. You're not just managing operations, you're crafting experiences. You're not just hitting numbers, you're creating something that makes people want to come back, bring friends, and tell stories.

Who you are

You've spent years in multi-unit F&B management, but you're restless. You've seen how things are usually done, and you know they can be done better. You understand that speed and quality aren't enemies, they're dance partners when you've got the right systems and the right team.

You're the person who gets excited about revenue opportunities, who sees bottlenecks before they happen, who can train a team member in the morning and strategize with leadership in the afternoon. You think in systems but lead with heart. You've got the technical skills; the financial acumen, the operational discipline, the ability to hire and develop talent. But more importantly, you've got the vision to see what's possible and the grit to make it happen.

• Minimum of 5 years previous management experience in Food and Beverage and Hospitality industries
• Must possess exceptional verbal and written communication skills
• Must possess the ability to handle multiple tasks at once, while providing exceptional leadership
• Must possess exceptional interpersonal and communication skills
• Must have TIPS/Responsible Service of Alcohol training
• Must have ServSafe/Responsible Service of Food training
• Must have an understanding of Workplace Harassment, training and coaching

What you will do

• Manage and facilitate opening, daily, and closing operations across all Village F&B outlets
• Maintain immaculate facilities and ensure consistent execution of opening and closing procedures
• Complete monthly sanitation walkthroughs and maintain exceptional safety and cleanliness standards
• Conduct weekly safety meetings with all team members and maintain proper documentation

Team Leadership & Development

• Interview, hire, develop, and retain exceptional employees who embody our culture

• Manage, train, and coach team members on all aspects of operations

• Create a positive, upbeat, creative, and professional work environment

• Conduct weekly department manager meetings discussing financials, performance, and opportunities

Financial Management

• Handle payroll and timekeeping responsibilities for all Village F&B team members

• Assist in developing annual budgets with F&B Director and Executive Chef

• Manage all financials to budget with high integrity in reconciliation of paperwork

• Conduct monthly inventories and weekly ordering/requisitioning for all bars

Guest Experience & Standards

• Maintain extensive knowledge of all menu items, food, and beverage offerings

• Develop consistent service standards and promote them throughout the team

• Exercise excellent listening skills with both team members and guests

• Ensure exceptional customer service across all internal and external interactions

Strategic Partnership

• Foster professional working relationships with HR and adhere to all policies and procedures

• Promote and further environmental stewardship initiatives across all outlets

• Collaborate with leadership on continuous improvement and innovation
• Assist with snow removal and other mountain operations as necessary

Ready to redefine mountain dining?

This is your chance to be part of something that matters. To take everything you've learned about hospitality and use it to create something the industry has never seen before.

If you're tired of the status quo, if you're energized by the challenge of building something extraordinary, if you want to wake up every morning knowing you're creating experiences that people will remember for years , then we need to talk. Come help us prove that mountain dining can be everything it's never been before.

Benefits

• Flexible Time Off
• Employer sponsored 401k plan after 1000hrs (and 1-yr)
• Excellent medical benefits
• Employer-paid life insurance
• Additional voluntary benefits (AD&D, critical illness, etc.)
• Employee Assistance Program
• Telehealth urgent care
• Discounted prescriptions
• Excellent professional and training development
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our cafeterias
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain CollectiveHotel discounts
• Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.

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