Job Location : Milwaukee,WI, USA
Our fast-paced clinic is seeking an energetic individual to work as a full-time Medical Assistant. This individual must be adaptable and able to perform several different role based on the needs that day. This role must work collaboratively with all clinic staff i support of direct patient services, exhibiting flexibility and displaying a positive demeanor. You are responsible for providing quality patient care and customer service in the areas of chart monitoring, outside provider communication, prior authorizations, answering phones, checking in patients, registration, scheduling, chart preparation, filing, and payment processing in a busy clinical environment Hours: Monday - Thursday 7:50 am - 5:00 pm core hours, with some days extending to 5:30 pm; some Friday training with advance notice Create an inviting environment to patients by providing outstanding, cheerful, ever-helpful service Pleasantly greet patients on the phone and in person, and determine purpose of visit Follow supervisor's directions and clinic policies and procedures in all activities Collect registration forms, verify insurance information and update any new information Graciousness and respect in all interactions with patients and staff Give and accept feedback gracefully Complete daily cash handling and provider log Schedule patients based on predetermined appointment arrangements Pull and organize patient charts prior to appointment Answer incoming calls on multi-line phone system, respond to inquiries and relay messages to appropriate party Maintain a clean and organized patient waiting area Scanning and filing patient charts Respect client confidentiality Keep focused on tasks in presence of interruptions Proctor tablet-based app use with patients Perform vitals and labs Qualifications High school diploma or equivalent Minimum 1 year of reception experience (desired) Excellent skills in verbal and written communication Ability to perform detailed work in a fast-paced environment Positive can-do attitude Ability to use an Apple computer and navigate computer programs, preferably including EMR experience Excellent customer service skills Demonstrated ability to learn and work in fast-paced environments Medical Assistant experience or CNA experience in clinic or hospital setting Benefits: