New Patient Coordinator
: Job Details :

Company Overview: Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care! Job Description Summary: Under general supervision of a licensed provider, as a New Patient Coordinator, one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Scheduling Supervisor. This position's primary location will be at the Administrative Building in Lawrenceville, GA. Responsibilities: Adding self-directed or outside referral new patients into EMR (Electronic Medical Record) system Uploading referring provider information Adding new patients into Sales Force Calling and scheduling, rescheduling New Patients Tracking patient appointment(s) approvals and pending status within EClinical Works Updating personal injury, liens, attorney, and patient treatment status internal logs Answering phones and responding to emails in a timely and professional manner to promote the best patient care Supporting the marketing team as part of increasing the overall patient base through excellent relations with referring providers Skills And Abilities: Must be personable and detail oriented as a representative of the practice while callers rely on proper information Excellent verbal and written skills for proper documentation of encounters. Work well under pressure in a fast-paced environment Bilingual candidates encouraged Education And Experience: Experience using EClinical Works or other EMR (Electronic Medical Record) systems preferred 1 year of call center experience preferred 1+ years' experience in healthcare preferred Previous experience with eClinicalWorks preferred