Job Location : Newark,NJ, USA
Overview
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey!
Responsibilities
Meet the Recruiter: ( Amber Smallwood
What You'll Get To Do:
The Microsoft 365 Solutions Analyst will assist in the implementation, management, and optimization of Microsoft 365 solutions to enhance productivity and collaboration within the organization.
Serve as Subject Matter Expert, assisting in the deployment and configuration of Microsoft 365 applications and features, including but not limited to Teams, SharePoint, Purview, Power Automate, and Copilot AI solutions.
Provide level 3 support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal disruption to business operations.
Participate in gathering and analysis of business requirements for software solutions.
Conduct training sessions and create documentation to help end-users effectively utilize solutions on the M365 platform, including Generative AI prompting best practices.
Monitor and analyze usage patterns to identify opportunities for improving user adoption and productivity.
Stay up-to-date with the latest Microsoft 365 features and updates, and recommend best practices for their implementation.
Scope :
Reports to Sr Manager IT Service Delivery
Collaborates with other IT personnel, business stakeholders, and end users
Manages own time
Uses experience and skills to assist other department members
Meets targets assigned
Qualifications
What You'll Bring:
Education & Experience
Bachelor's degree in Computer Science, Information Technology, or a related field required
Industry Certifications are preferred
7+ years of progressive hands-on experience administering and engineering Microsoft 365 environments (break/fix activities, engineering of complex implementations, and migrations)
Strong technical skills required
Strong experience with Microsoft 365 Security and Compliance
Experience with Microsoft Azure, eDiscovery, Retention, DLP, etc.
Progressive experience in a technical customer service environment
Proficient knowledge of Microsoft Windows operating systems
Expertise in coordination and escalation to Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems
ITIL and Agile Methodology experience
Experience with OKTA a plus
Experience with ServiceNow a plus
Proven strong sense of initiative and tenacity
Problem Solving
Strong problem-solving skills and attention to detail
Identify and research problems
Determine logical solutions
Use broad systems thinking
Be creative/innovative
Communications
Key communications contacts (internal/external) and level of persuasion required
Excellent verbal and written communication skills
Solid teamwork and interpersonal skills
Communicate plans, status and issues to management and relevant stakeholders on a regular basis
Ability to influence and persuade management on areas of business improvement and platform best practices is a significant competency
Other Requirements
Remote role
Must be available for occasional on call support as required
This position will require travel as needed, but less than 5%
Benefits & Perks - What's In It For You:
Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ?
Competitive compensation package
Comprehensive benefits
Pet Insurance
Paid Parental Care Leave
Employee Referral Program
Educational Assistance
Flexible Work Program
Volunteer time Off
Casual Dress Code
Total Well Being Program
We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage range of?$115,000 - $125,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
?We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!?
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
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