Customer Support Specialist
: Job Details :

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.

This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.

Job-Specific Requirements:

• Must have a Bachelor's degree with at least a 3.0 GPA.
• Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
• Excellent active listening skills in order to clearly understand members' issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.