Description of the role: We are looking for a motivated and customer-oriented BDC Customer Care Specialist to join our team in Garden City, NY. As a BDC Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities:
- Manage inbound and outbound customer inquiries via phone, email, and chat
- Provide information and assistance to customers regarding products and services
- Schedule appointments and follow up with customers as needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to ensure customer satisfaction
Requirements:
- Prior experience in a customer service or sales role
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
Benefits:
- Competitive compensation: $18.00 - $25.00 per hour paid weekly
- Opportunity for growth and advancement within the company