Overview
Front Desk Clerk & Night Auditor role at Hilton Grand Vacations
Shift: 3 Shifts Front Desk (3pm - 11pm) and 2 Shifts Night Audit (11pm - 7am)
Responsibilities
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Inputs information into the computerized reservations' system to update and maintain records.
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
- Generates invoices and collects monies due through the rental program and through merchandise sales.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Qualifications
To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
- A courteous, professional attitude and presentation when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Front Desk/Guest Services Agent
- Cash/credit card transactions
- Resort Hospitality or related industry
Benefits
- Day 1 Benefit Eligibility
- Competitive base pay
- Recognition Programs and Rewards
- Discounted travel programs
- 401(k) program with company match
- PTO, 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Location: Williamsburg, VA
Compensation: $15.00-$17.00 per hour
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