At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community. Who is The GIANT Company? The GIANT Company, based in Carlisle, Pa, serves millions of customers across Pennsylvania, Maryland, Virginia, and West Virginia in our nearly 200 stores. Since 1923, caring for our customers has launched us as a grocer of choice in the communities that we serve. The GIANT Company's mission goes beyond the four walls of our stores, at the heart, our purpose is Connecting Families for a Better Future. We accomplish this by providing high-quality, sustainable products at an affordable price every day allowing for families to gather around the table each night. When families are strong, communities are strong. If communities are strong, this is how we change the world together. What will I do as a Specialist, Labor Standards at The GIANT Company? The Specialist, Labor Standards is responsible for developing, maintaining, and ensuring accuracy with labor standards across all store formats within our grocery retail operations. The Specialist serves as a subject matter expert on company labor model and workforce utilization, ensuring the right staffing is in place to deliver operational excellence and an exceptional customer experience. Labor Standards Development & Maintenance
- Develop, validate, and maintain labor standards for all in-store processes across departments, ensuring standards reflect operational reality and efficiency targets.
- Utilize MOST methodology to Conduct time and motion studies, operational processes, and workflow data to establish accurate labor requirements by task, department, and store type.
- Ensure labor standards are regularly reviewed and updated in line with technology changes, process improvements, and operational strategies.
Operational Support & Optimization
- Partner with Merchandising and Operations teams to align labor standards with process documents and SOPs to ensure the standards reflect the operational expectations.
- Provide field support to address questions, interpret labor standards, and resolve discrepancies in labor expectations.
Additional Responsibilities:
- Conduct time and motion studies utilizing MOST methodology.
- Evaluate new business proposals and proposed store process changes to understand impact to store labor model.
- Provide recommendations for store process methods and process improvements.
- Implement engineered labor standards in Kronos to improve scheduling accuracy and workforce planning.
- Analyze store processes, identify inefficiencies, and recommend process improvements.
- Collaborate with store operations teams to test and validate new labor standards.
- Perform research in support of key operations management decisions related to store process and service level management.
- Conduct continuous review of labor models to find areas for simplification, including the updating of store characteristics, store profiles, and labor volume drivers.
- Complete annual renewal/refresh of labor standards to ensure all business changes are considered and properly reflected in the Brand labor model.
- Ongoing reviews of department process updates, and in-store observations to ensure labor standards are current.
- Provide support to the Brand to ensure labor standards are properly configured to drive the appropriate labor hours forecasts in enterprise workforce management system.
- Maintain enterprise knowledge of all systems used to manage labor model (Kronos, StandardsPro, etc.).
- Has autonomy to make decisions on the configuration method used to build labor standards in the Brand labor model.
What do we expect you to bring to the table? Education & Experience
- Bachelor's degree in Business, HR, Operations Management, or related field (or equivalent experience).
- 2+ years of experience in labor standards development, workforce planning, operations management, or a related field-preferably in grocery retail or high-volume retail environments.
- Experience with labor management systems (LMS), workforce management software, and scheduling tools
- 2+ years in a related field or retail management role.
Skills & Competencies
- Strong analytical skills with the ability to interpret complex data sets and translate into actionable insights.
- Ability to conduct time and motion studies and apply to the labor management and scheduling systems.
- Excellent communication and collaboration skills; able to influence without direct authority.
- Proficiency in Microsoft Excel, workforce planning software, and reporting tools.
- Detail-oriented with a strong focus on process accuracy and compliance.
Key Relationships:
- Internal: Operations, Merchandising, Workforce Planning, Training & Development
- External: Labor management and scheduling, Industrial Engineering Consultants, and internal SME departments.
Success Measures (KPIs):
- Accuracy and timeliness of labor standard updates.
- Reduction in variance between scheduled labor and labor standards.
- Improved labor productivity and cost efficiency without impacting service scores.
10 reasons why you should join The GIANT Company:
- Purpose-Driven Mission: Join a company dedicated to Connecting Families for a Better Future, where your work directly impacts the strength of families and communities.
- Inclusive and Diverse Workforce: We are committed to creating an inclusive environment where diverse voices are valued and equitable opportunities are provided for all.
- Career Growth and Development: With opportunities for professional growth, mentorship, and leadership development, The GIANT Company supports your long-term career journey.
- Community Focus: Be part of a company that gives back to the communities it serves, making a meaningful difference beyond the store walls.
- Sustainability Commitment: Work for a company that prioritizes sustainability and responsible sourcing to ensure a better future for generations to come.
- Innovation and Leadership: We lead with innovation, constantly improving processes and products to deliver exceptional customer experiences.
- Comprehensive Benefits: Enjoy competitive compensation and a robust benefits package designed to support your physical, mental, and financial well-being.
- Employee Empowerment: At The GIANT Company, you're encouraged to bring your ideas to the table and make a real impact on the business and its customers.
- Long-Standing Reputation: Join a trusted brand that has been a staple in the community for over 100 years, known for its dedication to customer care and quality service.
What are the details?
- Hybrid Remote: This position is based out of Carlisle, Pa. and will require 3 days a week in the office.
- Reporting: The Specialist, Labor Standards reports into the Manager, Labor within the Labor Team.
- Position Posting Length: The position posting will be live for 2 weeks after the posting date listed at the top of this page.
We would love to have you become a part of The GIANT Company and join us in our journey to change the world! Apply today! The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.