Bilingual Field Care Coordinator 5 Boroughs
: Job Details :

Field Care Coordinator

As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.

Duties/Responsibilities:

• Schedules and conducts multiple home visits per day (clustered in small geographic areas)
• Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
• Responds to and, when needed, escalates member questions, as directed
• Properly documents findings in Healthfirst information systems
• Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
• Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
• Additional duties as assigned

Minimum Qualifications:

• High school diploma or GED
• Bilingual in English and one or more language(s)
• Experience using health information systems to document or retrieve information
• Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
• Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Preferred Qualifications:

• English proficient bilingual who also speaks Spanish, Mandarin, Cantonese, Korean, Polish highly preferred
• In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field location
• Ability to commute by car/vehicle
• Prior experience in a field-based health care role (home visits a plus)
• Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
• Experience with geriatric or other frail populations, including their caregivers, or in a health care office
• Familiar with areas of NYC, Long Island, and/or lower Westchester
• A valid NYS driver's license or ID

We are an Equal Opportunity Employer. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to ...@Healthfirst.org or calling 212-###-####. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying.

All hiring and recruitment at Healthfirst is transacted with a valid @healthfirst.org email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
• All Other Locations (within approved locations): $41,101 - $60,320

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.