Job Title: Customer Experience SpecialistLocation: New York, NYDuration: 3 months on W2 (Possibility of Extension)Shift: 8am-4pm, M-F (On-site) About the Team:When you join our team, you join our dream: to grow and empower local economies. We re focused on improvement from moving faster to leveling up the quality of our product and our work is never complete. As *** grows both in scale and in scope of offering, we are excited and passionate about building a community. If you re looking to define your career as part of something greater than yourself, come join us as we launch and grow in markets across the U.S.! About the Role:We re looking for a hands-on, people-first leader with strong operational acumen and ability to perform under high pressure environments to serve as a Customer Experience Specialist as we pilot a new suite of service offerings. In this role, you ll support high-priority initiatives, stabilize operations, and provide leadership as needed. This is a dynamic position ideal for someone who thrives in ambiguity, loves to lead teams, and enjoys solving problems on the ground. There's no such thing as a typical day, and to excel, you can't just be smart you have to be self-motivated, have exceptional interpersonal & relationship-building skills, and be analytical.We're looking for strong performers who can move fast to get things done, have a natural aptitude for blending creativity and analytics to devise innovative solutions, and are excited by the idea of bringing *** to the world. If this sounds like you read on! You re excited about this opportunity because you will...
- Own Operational Excellence: Oversee day-to-day operations, ensuring fulfillment of new services run smoothly, efficiently, and safely. Monitor Dasher performance, identify root causes of inefficiencies, and implement corrective action plans.
- Drive Process Improvements: Use data and insights to design and execute improvements to workflows, team structures, and fulfillment practices.
- Manage: Create and own workflows that keep launch projects on track from beginning to end to build a successful business foundation.
- Support Growth and Change: Partner with cross-functional teams to support growth initiatives, training programs, special projects, market expansion efforts, and share insights on key learnings from coverage assignments.
- Build: Generate new business by exploring growth opportunities with new and current use-cases for the *** Marketplace and other verticals.
We re excited about you because Qualifications:
- You re organized and proficient using Google Suite. You can handle triaging multiple tasks at once and thrive under pressure.
- You re a strong communicator. You clearly articulate directions and may have experience in a customer-facing or management role.
- You re a self-starter. You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.
- You re a problem solver. You have a talent for synthesizing complex projects, can independently translate high-level goals into actionable plans, and enjoy implementing processes.
- You re naturally curious. You always look for ways to innovate and improve.
- You re determined. You roll up your sleeves and do whatever it takes to make things successful.
- You re a relationship-builder. You can influence and motivate people at all levels across a variety of job functions.
Nice to Haves:
- You have a Bachelor s degree or higher, or are currently pursuing one
- You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early stage startups or related experience
- Demonstrable success leading initiatives, establishing and achieving goals, and succeeding in a team environment
- You have success executing business development opportunities or negotiating partnerships