Customer Service Representative
: Job Details :

Your Key Responsibilities* Execute order fulfillment processes for an assigned customer group or an assigned group of products.* Respond to customers' inquiries and complaints and detect reasons for logistics problems arising.* Maintain proactive communication with customers regarding order status* Expedite existing orders in response to customer and sales inquiry* Work directly with the sales team and internal departments as needed to assist customers with requests for quotes, engineering and quality issues/questions.* Provide explanations and solutions to ensure customer satisfaction.* Ensure that services delivered are in line with defined quality standards and processes.Your Qualifications* Associate's degree or equivalent relevant customer service experience (1-3 years)* Working knowledge of office technology: Computer applications (SAP, Outlook, Excel, etc.)* Phone/email etiquette* Excellent communication skills, both verbal and written* Time management skills, ability to prioritize and multi-task for working in a fast-paced environment* This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. § 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee* Applicants must be authorized to work in the US without employment VISA or other sponsorshipOur Offering* Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.* Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.* Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.* Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.See all of our benefits at: Schaeffler Benefits