Desktop Support Analyst
We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.
Responsibilities:
- Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.
- Monitor and update ticketing systems to track issues and resolutions.
- Configure and deploy new desktop and laptop systems in alignment with organizational standards.
- Troubleshoot and resolve hardware, software, and printing device issues as they arise.
- Support networked printing devices, including mapping, scanning, and application setup.
- Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.
- Manage the installation, configuration, movement, and retirement of PC equipment.
- Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.
- Maintain inventory control and asset tagging for hardware and software.
- Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
Requirements:
- Associate or bachelor's degree in information technology or a related field; equivalent experience will be considered.
- CompTIA A+ certification is required, with additional certifications such as 365 Certified or ITIL Foundation preferred.
- Minimum of two years' experience supporting computers and printers in an enterprise network environment.
- Hands-on knowledge of desktop and laptop support tools and technologies.
- Strong understanding of computer hardware, including Dell and Apple devices.
- Proficiency in troubleshooting and managing systems like Active Directory, Windows 10, and desktop imaging.
- Experience with endpoint protection, encryption, and client management solutions.
- Ability to work collaboratively with other team members and interact effectively with management and technical staff.