Cooling Support Specialist
: Job Details :

Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/ CRM. Contributes to the creation of Knowledge Articles and other technical-related documentation. Serves as a resource to sales personnel for assigned service area. Recommends improvements to manuals, operational processes and procedures as needed. Contributes to training course content de...Support Specialist, Technical Support, Specialist, Support, Customer Service, Mechanical, Technology