LAZ Parking is a national leader in parking and transportation services, providing innovative mobility solutions across a wide range of industries. With a strong presence at large event venues, LAZ delivers seamless parking and traffic operations for concerts, sports events, festivals, and other high-capacity gatherings. Our success is built on operational excellence, collaborative partnerships, and a deep commitment to enhancing the guest experience.
Hours: Ability to be flexible with the event schedule to meet operational needs. This may require working outside of regularly scheduled hours.
The Spirit of the Position:
The Director of Event Parking Operations is responsible for leading all parking and transportation operations at OCVIBE (. This role oversees the planning, coordination, and execution of traffic flow, staffing, and parking infrastructure to ensure efficient and safe operations during high-attendance events. The ideal candidate is a strategic thinker and hands-on leader with deep experience in live event logistics and the ability to drive performance across multiple teams and stakeholders.
Principal Job Duties:
- Lead the overall strategy and execution of parking and traffic operations at OCVIBE.
- Work closely with local police departments, Caltrans, and local municipality traffic management centers to create and implement daily traffic plans.
- Develop and implement scalable procedures that support current and future operational needs while maintaining service quality and safety.
- Direct the recruitment, scheduling, and supervision of parking and transportation personnel to ensure adequate staffing and cost-effective operations.
- Manage parking lot operations during event days, ensuring smooth ingress, egress, and efficient use of all available space.
- Collaborate with venue management, outside vendors, promoters, event managers, and other key stakeholders to align on logistics, access control, and emergency planning.
- Design and oversee the implementation of traffic management plans, signage, site maps, and communications for staff and guests.
- Handle guest complaints and inquiries in real time, providing timely and professional resolution to ensure a positive customer experience.
- Monitor parking infrastructure and service performance, recommending enhancements where applicable.
- Manage vehicle insurance records, incident response protocols, and maintenance schedules for all fleet assets.
- Oversee departmental budgeting, controlling expenses and allocating resources to maximize operational efficiency.
- Set performance goals and lead continuous improvement initiatives in alignment with broader organizational objectives.
- Perform other related duties to support event success and the growth of parking operations.
Requirements:
Experience:
- Extensive experience managing parking and traffic operations for large-scale public events.
- 1+ year in a management role.
- Previous experience with Event or Venue management.
- Strong knowledge of DOT, AMVD, OSHA regulations, and local transportation protocols.
- Demonstrated success working with local and state transportation agencies (e.g., police departments, Caltrans, local traffic control).
- Familiarity with surface and structured parking facility maintenance and operational best practices.
- Proven leadership experience with the ability to manage, mentor, and motivate large teams in a high-pressure environment.
- Experience working with financial statements, P&L reports, and budgeting.
Education:
- Bachelor's degree or equivalent professional experience in a related field preferred.
- Must have a valid driver's license.
- Preferred certifications: ATSSA Traffic Control Supervisor and Certified Administrator of Public Parking.
Skills:
- Proficient in Microsoft Office Suite (Excel, Outlook, Teams) and other operational tools.
- Excellent communication and organizational skills with the ability to manage multiple priorities.
- A proactive, solution-oriented mindset with a passion for operational excellence and guest satisfaction.
Physical Demands:
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 50 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat, and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.