Guest Service Agent| Full- Time| The Stateview Hotel, Marriott Autograph Collection
: Job Details :

At the Hyatt Place Athens/ Downtown, we pride ourselves on providing exceptional service and creating memorable experiences for every guest. Were looking for a friendly, professional, and dependable Guest Service Agent to join our front desk team. As a Guest Service Agent, you will be the first point of contact for guests. Your primary responsibilities include welcoming guests, checking them in and out, handling guest inquiries, and ensuring a smooth and enjoyable stay. Aspects of responsibility Greet and welcome guests in a warm, friendly manner Perform check-in and check-out procedures efficiently Respond to guest inquiries and resolve complaints professionally Answer phone calls and direct them appropriately Handle reservations and room assignments using hotel software Maintain a clean and organized front desk area Coordinate with housekeeping and maintenance teams as needed Provide information about hotel services, local attractions, and transportation Process payments accurately,...Guest Service, Hotel, Agent, Guest, Service, Retail