Front Desk Agent
: Job Details :

The role of the Front Desk Agent is to provide the utmost in guest service while ensuring that the check-in and checkout process for guests is handled efficiently and professionally. The Guest Service Agent is responsible for, but not limited to, managing keys, recording and executing wake-up call information, providing directions, assisting in all guest inquiries, and adhering and practicing the Forbes Travel Guide. Provide quotes for room rates and up-sell the guest when possible. Assist in coordinating the Front Desk and the Housekeeping. Verify that the correct charges are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Respond to and manage phone activity including providing general knowledge to callers. Provide administrative, reception and program support to management and staff. Smile and greet guests in a welcoming manner and...Front Desk, Agent, Guest Service, Hotel