Office Secretary Telephone Support
: Job Details :

Meritus Medical Group is seeking a Telephone Support Office Secretary to serve as the first point of contact for patients across multiple primary care practices. This role is vital in managing a high volume of incoming calls and ensuring efficient, professional, and compassionate support for our patients. The position also includes scheduling and rescheduling appointments, taking and routing messages, verifying insurance eligibility, and providing occasional front desk support. Key Responsibilities Schedule patient appointments accurately across multiple practice locations. Answer and route calls, prioritizing urgent messages appropriately. Address patient inquiries with professionalism; escalate when needed. Reschedule appointments as directed in a timely manner. Verify insurance eligibility and enter demographic data accurately. Maintain confidentiality of patient and business information at all times. Assist with clerical duties, including scanning, sorting mail, and distributing fa...Support, Secretary, Telephone, Office, Healthcare, Business Services