As the Head of Operations, you will be responsible for overseeing day-to-day business operations across our restaurants, fitness clubs, and other service areas, developing and implementing operational strategies, and ensuring the organization runs efficiently and effectively. This is a hands-on leadership role requiring a strong strategic mindset paired with the ability to execute at a detailed level.
Key Responsibilities
Operational Leadership
- Oversee operations across restaurants, fitness clubs, and related service divisions.
- Develop and implement strategies to improve efficiency, productivity, and profitability.
- Lead and mentor cross-functional teams, ensuring alignment with company goals.
- Oversee budgeting, forecasting, and resource allocation to optimize operational performance.
- Establish, monitor, and report on KPIs to track business performance.
Process Optimization
- Identify operational bottlenecks and implement process improvements.
- Ensure operational systems and tools are scalable to support business growth.
- Maintain and enforce SOPs for consistent quality and compliance across all locations.
- Work closely with senior leadership to support long-term business planning.
Cross-Functional Collaboration
- Coordinate across departments to ensure seamless communication and workflow.
- Partner with Finance and other teams to align on resource needs and timelines.
- Support leadership in strategic initiatives and special projects.
Qualifications
- Bachelor's degree in Business Management, Hospitality, or related field (MBA preferred).
- Proven leadership experience in operational management across restaurants, fitness clubs, or hospitality.
- Strong financial acumen and experience managing budgets and P&L.
- Adaptability to a Fast-Paced Environment.
- Excellent leadership, problem-solving, and decision-making skills.
- A Proactive, solutions-oriented mindset and a positive, collaborative attitude.
- Willingness to travel monthly as required.
Working Conditions:
Candidates must not have visible tattoos above the shoulders. Smoking and vaping are strictly prohibited in all company work areas, managed/owned properties, company vehicles, and within 10 feet of all entrances, exits, ramps, windows, and air-intake vents.