In Home Coach-7
: Job Details :

POSITION OVERVIEW: The DES Coach supervises and coordinates the daily activities of the Delivery Expert Setup Operation. The main responsibility of a Coach is to motivate, develop, and guide a team of remote Technicians across the U.S. to ensure their ability to provide outstanding customer service, offer our connected home product consistently, and follow through tasks effectively. Experts may be managed directly in market or remote with their Coach acting as their primary point of contact. ESSENTIAL JOB SKILLS/ DUTIES: Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback Demonstrating an understanding of sales behaviors and resources and customer service best practices while educatin...Coach, Technical, Customer Service, Home, Skills, Technician, Retail, Business Services