Sr Analyst, Accounts Payable
: Job Details :

RTX Accounts Payable Tier 2 Customer Service

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our Enterprise Services team in Richardson, TX:

RTX Accounts Payable is seeking a candidate to join the organization who will be responsible for supporting Accounts Payable Tier 2 Customer Service.

RTX AP Tier 2 Customer Service is responsible for resolving complex service tickets that have been escalated for action.

What You Will Do:

• Will act as a team leader for the Customer Service Support Tier 2 agents
• Serves as a liaison between Conduent Customer Service team and RTX Tier 2 AP Customer Service Team
• Will work complex tickets from the Customer Service Desk (Internal & external)
• Work support tickets and other items escalated by management
• Manage the delegation of support tickets across the Tier 2 team
• Complete Accounts Payable processes within the various AP systems
• Research and resolve invoice discrepancies and payment issues
• Create, implement and communications and training associated with accounts payable
• Ensure Customer Service and Customer Service Support processes are aligned with AP guidelines
• Handle exceptions or discrepancies in invoices by coordinating with internal & external teams

Qualifications You Must Have:

• This role typically requires a Bachelor's degree in Finance, Accounting, Business Administration, and at least 2 years of relevant experience or an advanced degree OR in lieu of a degree 6 or more years of relevant work experience may be considered
• At least 2 years of experience and knowledge of Accounts Payable functions, processes and tools
• At least 2 years of experience working with Microsoft Power Point and Microsoft Excel

Qualifications We Prefer:

• Knowledge and experience with Transcepta, SAP, Oracle and JDE
• Excellent oral & written communication skills
• Strong interpersonal skills with vendors and employees

What We Offer:

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Role Type:

This is a hybrid role, eligible candidates must reside near one of the following RTX hubs in Cedar Rapids IA, Dallas/Greenville TX, Tucson, AZ, Hartford CT.

Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.