Support Engineer II
: Job Details :

Location: Stuart, FL A Support Engineer II's responsibilities are to deliver enterprise-level technical support to our bank associates. A Support Engineer II will diagnose and resolve software, hardware, and network issues, assist with application installations, and provide both remote and on-site support. A Support Engineer II will communicate via email, ticketing systems, and phone, offering timely solutions and clear guidance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Asset Management: Manage IT assets using ServiceNow, overseeing the full lifecycle from procurement to retirement. Maintain inventory, stockrooms, and perform audits using barcode scanning. Hardware Support: Deploy, maintain, and troubleshoot laptops, desktops, servers, and peripherals. Track warranties, leases, and depreciation. Ticket Resolution: Resolve escalated tickets from Support Engineer I and mentor junior team members. Technical Troubleshooting: Diagnose and resolve issues related to VPN, Windows 10/11, Office 3...Support Engineer, Technical Support, Support Technician, Engineer, Customer Service, Help Desk, Technology, Banking