Reservations Agent- Remote
: Job Details :

Creating a personalized guest reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information. Maintaining complete knowledge of the hotel and other information including the following: All hotel facilities/services offered and hours of operation All accommodations, layout, decor, attributes and locations Special packages and promotions All spa treatments and offerings, their benefits and costs Daily stats, including availability Entertainment/special events scheduled on property and in the area Directions to the resort from airports and other major landmarks General info, descriptions and directions for local services, restaurants, wineries and points of interest. Answers all incoming calls in less than three rings in a professional and friendly demeanor following hotel call quality and brand standards. Upselling services and offerings as ap...Reservations, Agent, Reservation, Remote, Sales Associate, Retail, Hotel