Position Overview
Ultimate Staffing Services is seeking a dedicated and detail-oriented Customer Service Representative to join their client's team in California. The ideal candidate will be responsible for managing sales orders, maintaining customer relationships, and supporting sales representatives to ensure smooth operations. This is an exciting opportunity for individuals who are passionate about customer service and eager to contribute to a dynamic work environment.
Responsibilities
MAJOR DUTIES AND RESPONSIBILITIES:
- Prepare sales orders, packing lists, thank you notes, and invoices for revenue orders.
- Take orders on the telephone and process them, including orders received by email.
- Process demo requirements by the Sales Representatives and ensure timely shipment.
- Maintain records on demo equipment and issue RMAs when returned.
- Ensure neat and orderly work areas and the functioning of all electronic equipment in the department.
- Follow SOX/auditing and company rules for revenue recognition and work with auditors by providing necessary details.
- Provide weekly/monthly reports showing the status of revenue sales in the field and shipment of EndoProbes.
- Provide field sales representatives with current status of their revenue orders and shipments.
- Check day-to-day activities, accuracy of orders booked/shipped, and interact with various departments.
- Leave daily voicemail updates regarding equipment shipment, method, and tracking numbers.
- Record in the instrument history the status of equipment sold or returned for credit.
- Prepare necessary paperwork to ensure accurate transaction processing and recording.
- Maintain a working rapport with customers and provide professional customer support.
- Work with Marketing and Domestic Sales to contact existing customers about warranty programs.
- Assist in the preparation of price quotations and confirm document arrival with addressees.
- Assist in preparation of orders and shipping documents for demonstration/trade show equipment.
- Determine caller's interest and needs, and enter caller's information into the database as appropriate.
Qualifications
EDUCATION/EXPERIENCE REQUIREMENTS:
- Bachelor's degree in business administration or 3-5 years' experience in sales or administrative functions.
- Initiative to locate answers to inquiries in an unstructured environment, ability to work independently and as a team player.
- Versatility, flexibility, and willingness to work within changing priorities with enthusiasm.
- Ability to use tracking/reporting databases.
- Preferable knowledge of Business Central ERP SYSTEM.
- Knowledge of company procedures in a Medical Manufacturing company.
- Proficient in Microsoft EXCEL and WORD.
Required Work Hours
Monday - Friday, 1st shift
Benefits
Competitive salary with a pay range from $27 to $30 per hour, based on experience and qualifications.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.