Experience Design Strategy Supervisor
: Job Details :

About the Job:

As an Experience Design Strategy Supervisor, you will drive patient-centric innovation through an empathetic understanding of diverse user needs. You'll collaborate with cross-functional teams to design inclusive products and services, address unmet needs and deliver brighter patient experiences.

A Day in the Life:

• Design and build inclusive patient support programs and services.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Lead user research, ethnography and co-design sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints, experience maps and value propositions.

What you will need:

• Bachelor's degree in Design, Psychology, Marketing or related field.
• 5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Proven facilitation and storytelling abilities to drive empathy and understanding.
• Excellent client presentation skills.
• Curiosity, creativity, and a collaborative approach to working.
• Certificate in service design, design strategy or UX preferred.
• Comfort working with Miro, Powerpoint, and text-based AI programs.

Our Global Benefits:

• My Time Off (MTO) – our flexible approach to time off that allows you to take the time you need and enjoy it!
• Career Progression - we offer personalized development opportunities and clear career pathways.
• Health and wellbeing programs that provide you access to different services and offerings to prioritize your health.
• Company Savings Plans to help you plan for the future.
• Parental Leave benefits for all new parents.

Salary

$90,000 - $120,000 annually.

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

About YuzuYello

Part of the IPG Health network, YuzuYello is a diverse team of specialists dedicated to helping brands exceed their patients' expectations. Our behavioral and learning strategists, service designers and content creators will help you transform patient expectations into reality. Together we can create learning, access and adherence solutions that radically improve patient outlooks and business outcomes.

For U.S. Job Seekers

It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.