Position Details Role: Customer Service Rep Interview: In person 60minutes Location: 680 West 10000 South, South Jordan, UT 84095 Shift:
- Training Hours (Fixed): Monday to Friday, 9:30 AM - 6:00 PM (local time) for approximately two weeks, followed by the assignment of new shifts.
- Post-Training Work Hours: Candidates must be available between 8:00 AM - 9:00 PM MST (8 Hours work/Per day) as per assigned shifts.
- Weekend Shifts: If shifts include weekends, candidates will work either Saturday or Sunday (not both), between 8:00 AM - 10:00 PM EST.
Pay Rate: $21.99/hr Contract Length: 6 Months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need* Benefits: Paid Weekly, Health, Dental & Vision Benefits Available! Target Start Date: *upon completion of new hire onboarding.Job Description Preference for 1 of the following criteria:
- College Degree
- Previous contact center experience.
Responsibilities
- Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts.
- Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
- Functional support areas include client's Cash Management products and services, **** Online (client website) and Mobile app, and general account or financial related inquiries.
- Successful applicants will be highly professional, career driven, and committed to World-Class Service.
Skills
- Ability to contribute in a fast paced, team-oriented environment.
- Aptitude to multi-task and adjust quickly to change in a busy financial service center.
Education and Other Requirements
- College Degree Preferred or High School Diploma.
- Experience in financial service center or Call center experience is required.
- Proficiency in Microsoft Word and Outlook programs.
Should you accept an offer for an opportunity with this client, we do require a background check, fingerprinting, employment verification for the past 7 years and verification for your highest level of education completed. You may be required to provide documentation such as the staffing agency name(s), IRS Wage and Income Transcripts, or your diploma to help us verify this information. #TMCS