Job Location : Radford,VA, USA
Intake CoordinatorJob no: 55000031 Work type: Classified Staff Location: Radford Categories: Academic Advising / Support, Academic AffairsTitle: Intake CoordinatorApplication Review Date: 07/07/2025Work Location: Radford City - Main CampusJob DescriptionThe Intake Coordinator serves as the first point of contact and front office receptionist for the Academic Advising unit in the Highlander Success Center (HSC). This position provides excellent customer service to a wide range of clientele, including students, families, faculty, university administration and other visitors. Engages directly with visitors in person, via telephone, and email to determine what services each individual needs and guides them to the appropriate person or campus resources. Follows university/state policies and procedures and utilizes various databases and electronic systems. Provides support to the HSC Office Manager, as needed, to issue, monitor, maintain, and reconcile purchasing requests, travel requests, and reimbursements, manage office equipment maintenance, and maintain office supplies. Engages in special projects and other administrative duties, as assigned. Highly involved in the hiring, training, assessment, and daily supervision of student employees. Works with graduate students in partnership with Advising Coordinators to complete large office projects and call campaigns to current students. Reports to and serves as proxy to the HSC Office Manager.Required Qualifications High school diploma or equivalency required Exceptional customer service experience and organizational soft skills, including the ability to work empathetically with people from diverse backgrounds. A self-starter with the ability to anticipate needs/gaps and plan solutions. Experience in making independent judgments, analyzing, problem solving, managing multiple tasks, and working independently. Excellent communication, interpersonal, organizational and time management skills. Proficient with current office software such as Microsoft Office.Preferred Qualifications: Experience in fields handling confidential data and information while working with the public (like higher education or healthcare). Some experience leading a team or students. Experience interpreting, and applying university, state, and federal policies/procedures. Previous experience/knowledge working with Banner, Starfish, or similar student data systems. Ability to gather data, compile information, and prepare reports.Special Instructions to ApplicantsPlease include a cover letter, resume and 3 referencesEmployment Conditions: Is this position Grant Funded: NoIs this position restricted: NoIs this position eligible for telework: NoHours Per Week: 40Months per Year: 12Statement of Economic Interest Required: NoFLSA Status: Non-ExemptWork Classification: Classified StaffNormal Work Schedule: Monday to Friday, 8am-5pmEmployee Classification: Admin & Office Spec IIIDepartment: Academic AdvisingSalary: Commensurate with Experience (Payband 3)Campus Location: Radford City - Main CampusDepartment Contact Name: Elsie ByrdDepartment Contact Phone: 540-###-####Department Contact Email: eibyrd@Equal Opportunity Statement:Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.Clery StatementIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at . You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.Reasonable Accommodation StatementIf you are an individual with a disability and desire accommodation in the application process please contact the hiring department.Criminal Background Check StatementRadford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.Advertised: 23 Jun 2025 Eastern Daylight Time Applications close: Whatsapp Facebook LinkedIn Email App