Associate Customer Service Representative - Credit Cards
: Job Details :

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems. Regularly receive direction from supervisor and escalate questions and issues to more senior employees. Interact with team on basic information, plus internal or external customers. Required Qualifications:6 months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications:Ability to provide strong customer service while listening, ...Customer Service Representative, Customer Service, Associate, Customer Experience, Representative, Credit, Retail, Banking