Call center Agent
: Job Details :

If you've got top-tier customer service skills and a knack for keeping things organized, my client has a seat with your name on it! We're under contract with the State of Nebraska Department of Health and Human Services to provide Provider Screening & Enrollment for Nebraska Medicaid and Long Term Care (MLTC). We need a Customer Service Representative (CSR 1) who's ready to make a difference while working in a friendly, professional envi[ \n\t. Reviews and screens provider enrollment applications for Nebraska Medicaid.\n\t. Researches, verifies, and documents information pertaining to providers using secure external web services and PDMS to complete screening and enrollment tasks as defined in the Project's policies, procedures, and protocols as applicable for this position.\n\t. Provides excellent customer service by managing provider calls, obtaining information and answering questions, and in specific instances, refers callers to the Operations Manager for service and/or resolution...Operations Manager, Agent, Call Center, Customer Service, Quality Assurance, Enrollment, Technology, Staffing