Service Desk Agent (3rd Shift)
: Job Details :

Service Desk Agent I Pay Rate: $24/hour to $25/hour Summary: The Service Desk Agent is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the client's hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology. Minimum Education: High School Diploma required Associates Degree in a related field is preferred. Minimum Experience: Must be available to work 3rd shift Minimum of 3 years of IT and 2 years experience in Service Desk Support Experience ...Service Desk, Agent, 3rd Shift, IT, Support, Software, Staffing, Technology