Unemployment Insurance Representative
: Job Details :

Provide excellent customer service by establishing a rapport with clients and the state agencies. Receive and prioritize claims, questionnaires, determinations and other unemployment related data. Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response. Using the details regarding an employees separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents. Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures. Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information. What experience you need Associates degree (A. A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination ...Insurance, Representative, Customer Service, Retail, Experience