Patient Resource Representative ( Remote)
: Job Details :

The Patient Resource Representative I is responsible for inbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. AREA OF ASSIGNMENT: Patient Resource Center HOURS OF WORK: As assigned RESPONSIBLE TO: Supervisor, Patient Resource Center PREREQUISITES: High School Graduate or equivalent (G.E.D.) preferred. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. Demonstrates basic skills in keyboarding (35 wpm) Computer experience in a windows-based environment. Excellent communication skills including verbal, written, and listening. Excellent customer service skills. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: Ability to function effectively and interact positively with patients, peers and...Patient, Representative, Customer Service, Microsoft, Remote, Skills, Technology, Healthcare