Customer Quality Engineer
: Job Details :

The Customer Quality Engineer is responsible for leading customer-focused quality assurance efforts, ensuring a high level of customer satisfaction through timely and effective root cause analysis, corrective actions, and continuous improvement initiatives. This role is responsible for all aspects of customer audits and bridges production, engineering, and sales by serving as the frontline contact for customer quality concerns. The Customer Quality Supervisor will also oversee the implementation of standard Return Material Authorization (RMA) and Root Cause Corrective Action (RCCA) processes at the site level and ensure consistency across functions. Essential Duties and Responsibilities. Serve as the main site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams. Analyze warranty claims, audit findings and quality performance metrics to identify trends. Supervise and guide a team of quality tech...Quality Engineer, Continuous Improvement, Engineer, Customer Experience, Quality Technician, Quality Assurance, Technology