Join to apply for the Overnight Front Desk Associate role at Planet Fitness
At Planet Fitness, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the U.S., with over 2,000 clubs and counting!
Joining the PF family means being part of a company rooted in strong values and culture. It involves being part of a supportive team that cares about community health and wellbeing, creating positive member experiences, and having fun at work. It's a brand you can be proud of!
Who You Are
All our Team Members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Ideal characteristics include:
- Exhibiting a positive, upbeat attitude
- Delivering exceptional member experiences
- Punctuality, reliability, and dependability
- Diplomacy and genuine motivation to help others
- Integrity and respect for everyone
- Strong communication skills, with empathy and listening abilities
- Ability to inspire and motivate others
- Quick learner, able to apply training effectively
Role Responsibilities
As an Overnight Front Desk Associate, you will:
- Greet members and guests, assist with questions and check-ins
- Promote the Judgement Free Zone by engaging with members and supporting their fitness journeys
- Resolve concerns or escalate to management as needed
- Answer phones and assist callers
- Handle membership functions: sign-ups, updates, cancellations, collections, transfers
- Conduct tours and assess prospective members needs
- Execute retail transactions and meet sales goals
- Maintain cleanliness and sanitation of all equipment and amenities
- Ensure restrooms are clean, stocked, and clutter-free
- Perform safety checks and address maintenance issues promptly
Qualifications
- Preferred: 6-12 months customer service experience
- Must be 18 or older
- Willing to become CPR/AED Certified (training provided)
- Basic computer skills
Physical Demands
- Standing and moving throughout the club during shift
- Communicating in person and via phone
- Ability to lift up to 75 pounds
- Encountering chemicals during shift
- Frequent cleaning and sanitizing
- Moving, bending, twisting as needed
Benefits
- Medical, Dental, Vision Insurance*
- Vacation, Sick, Holiday Pay
- Free Black Card Membership
- 401(k) plan
- Term Life Insurance*
- Flexible Spending Accounts*
- Tuition Reimbursement
- Employee discounts and perks
- Team-building events
*Benefits for full-time employees only.
Additional Info
Health and safety are a priority. All team members are expected to follow safety protocols, report unsafe conditions, and work safely.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industry: Wellness and Fitness Services
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