Bilingual Spanish-Loyalty Services Representative
: Job Details :

Provides routine information and support to Designated Customers such as Worksite Individual Policyholders and other lines of business administered by Combined Insurance. Ability to sell the value and retain policyholders Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues. Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/ Policy administration, billing/payments, or Agent servicing on a as needed basis. Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience. Collects, documents and enters data from and into multiple applications. Provides instructions and set expectations for policyholders Consistently meets or exceeds expectations for departmental standards related to quality, average handle time...Representative, Spanish, Bilingual, Loyalty, Service, Retail, Staffing, Policy