CX Senior Director, Business Analytics
: Job Details :

Define CX operational and financial KPIs to measure value creation and service outcomes. - Lead performance reporting and data storytelling to senior leaders and the board. - Analyze trends in cost-to-serve, margin impact, and customer retention to guide investments. - Benchmark performance against industry standards. - Collaborate across teams to improve accuracy, consistency, and actionability of analytics dashboards. Qualifications - Bachelors in Finance, Business, or Economics (Masters preferred). - 8 years in business data analytics or performance strategy or data driven operations roles. - Advanced knowledge of analytics frameworks, BI tools, and financial modeling. Success Metrics: - Improved insight into CX cost-effectiveness. - Better prioritization of investments based on client and financial data. - Increased adoption of analytics standards and KPIs across divisions....Business Analytics, Director, Senior, Analytics, Business, Operations, Technology