FRONT DESK CLERK (FULL TIME)
: Job Details :

Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products. Essential Duties and Responsibilities: Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible. Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible. Speaks to guests and coworkers using clear, appropriate and professional language. Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages. Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys. Processes all payment types, including room charges and cash, check, debit and credit transactions. Processes all check-outs; resolves issues related to late disputed charges. Answers, records and processes guest calls, messages, requests, questions and ...Clerk, Front Desk, Benefits, Bell Staff, Retail, Insurance, Associate