Manager, Claims Management
: Job Details :

What you'll do... The Claims Manager is responsible for leading a team of case managers in the management of workers' compensation or general liability claims from initial report to resolution. This role ensures timely, accurate, and compliant claims handling while driving engagement, performance, continuous improvement, and customer satisfaction. What you'll do... Team Leadership & Development. Manage end-to-end the case manager hiring process including screening, interviewing, selection, and onboarding. Lead, support, train, coach, and mentor a team of workers compensation or general liability case managers. Manage team dynamics, resolving conflicts constructively and facilitating productive discussions. Lead by example, setting a high standard for performance, professionalism, and accountability. Foster a culture of belonging, collaboration, accountability, and continuous improvement. Promote individual and team engagement. Identify skill gaps and training needs and coordinate lear...Manager, Claims, Management, Continuous Improvement, Claims Manager, Case Manager, Retail