Job Location : Wilmington,DE, USA
Are you looking to join a company based on excellence and love? Then this is the job for you!
ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
ChristianaCare Offers
About this Position
ChristianaCare is searching for a Leave Specialist to be responsible for the delivery, comprehensive administration, and coordination of employee time away from work programs. This includes managing Short-Term Disability (STD), Long-Term Disability (LTD), Paid Family and Medical Leave (PFML), Paid Sick/Safe Leave (SSL), Paid Time Off (PTO), Disability Leave Account (DLA), and Time Away from Practice (TAP). This role ensures adherence to federal, state, and local regulations, as well as internal company policies, while providing empathetic and knowledgeable support to employees throughout their leave experience.
Desired candidates should possess....
Schedule - This is a hybrid position with a combination of in-office and remote work. Will be discussed during recruiting process.
Principal duties and responsibilities:
Implement and coordinate design components for service level agreements and business requirements. Leads proper system configuration of PTO, DLA, TAP, and SSL. Ensures accurate integrations for STD, LTD, and PFML plans with third-party vendors.
Ensure time away from work paid benefits are within compliance with laws such as FMLA, ADA, and state-specific leave mandates.
Coordinate with third-party vendors for disability and family leave claims, including case issues, statuses, timely payments, and service level agreements are met. Support employees through the process with clarity and empathy.
Develop, update, advise, counsel, and educate employees and leaders on paid benefit policies, procedures, processes, and programs. Research and remain aware of changes in applicable laws, and consults to remain compliant.
Produces and manages reporting metrics and analytics for all leave and benefit programs when needed.
Assist and support the facilitation of all medical information when needed and ensure that HIPAA and Employee Privacy guidelines are effectively executed. Must comply with all HIPAA rules regarding authorized use, training, storage, and destruction of PHI.
Collaborates with other Center of Excellences (COEs) including Benefits, Compensation, Payroll, Caregiver Transactions, and Shared Services to ensure data and other relevant information and communications produce the best possible employee experience.
Education and experience requirements:
Bachelor's degree in Human Resources, Business Administration, or related field required.
2-4 years of experience managing employee leave programs or benefits administration
Knowledge of federal and state leave laws and disability programs
2 or more years of process flow design and maintenance
Experience with multi-state or unionized environments
Familiarity with HRIS systems and payroll practices related to leave tracking
CLMS and/or CPDM Certification preferred
Excellent customer service skills, ability to work independently, as well as collaboratively with multiple teams.