Job Type Temporary Description DiRAD's Temporary Customer Service Representative position will assist inbound callers with inquiries related to unclaimed property. Reliability and flexibility are crucial for this role. Training is provided! ***Temporary Campaign***Training: September 29th, 2025 from 6:30pm to 7:30pm EST Campaign: September 30th, 2025 from 5pm to 11pm EST Flexibility to stay past 11pm until queue is cleared of callers is required Compensation: $23.00 per hour Environment: Remote/From Home Requirements Main Duties & Responsibilities: Customer Service Representatives in DiRAD's outsourced call center play the important role of being the first point of contact for individuals who call on one of DiRAD's contracted programs. This specific program is to answer/respond to inquiries related to unclaimed property.
- Answer inbound calls from general public, search for unclaimed property & potentially start the claims process
- Perform short data survey on each call to track information
- Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
- Additional data entry where required
Skills and Experience
- Strong proficiency with computers
- Excellent customer service skills
- Excellent verbal communication skills
- Efficient, strong & professional written communication skills
- Work well independently and as part of a team
- Organized and detail oriented
- Strong ability to utilize resource documentation to provide inquiry resolutions
- Take ownership of and have a sense of urgency in resolving an issue
Requirements:
- High School Diploma or equivalent
- Clear/fluent English speaker with a positive demeanor
- Must be able to meet quality and customer experience expectations
- Reliability and flexibility are a must
- Must have a quiet, distraction-free work environment
- Must have own equipment - A recent model laptop or PC with at LEAST 8GB of RAM (Chromebooks are not acceptable for performance purposes), USB headset, and an Ethernet cord to hardwire into internet router (required)
Please Note:
- All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
- DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
- We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
- DiRAD Technologies, Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ...@dirad.com
Salary Description $23.00 per hour