Call Center Disputes Agent
: Job Details :

The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner. Qualifications. Required:High School Diploma or Equivalent. A minimum of 2 years' experience in a customer service call center environment. A minimum of 2 years' medical billing experience. Preferred:Data entry skill level- minimum of 40-50 words per minute. Bi-lingual. Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred. Knowledge/ Skills/ Abilities:Ability to use de-escalation practices for escalated disputes. Abili...Agent, Call Center, Dispute, Technology, Healthcare, Skills